How Bupa International Telehealth Launch achieved results with Lightning Ventures
10x Shipping Speed
Bupa · Melbourne, Australia
10x Shipping Speed
Used a proprietary design library to ship the product ten times faster than normal
20% Increase Team Velocity
Achieved 20% higher delivery velocity compared to standard internal product teams.
Center of Excellence
Established a permanent blueprint and center of excellence for organization-wide product culture.
The Challenge
Bupa sought to break into the international market with a new product in the telehealth space. They needed to overcome traditional development speeds to stay competitive while simultaneously elevating their internal product culture to support high-performing, multi-team delivery across the organization.
Our Solution
Working directly with Bupa’s Chief Product Officer, we applied a proprietary design model and product design library to accelerate development. We trained multiple product teams to be high-performing and utilized this specific project as a blueprint to establish a permanent Center of Excellence for the entire organization.
The Results
The engagement enabled Bupa to ship their product 10x faster than their standard baseline. The specific team involved saw a 20% higher velocity compared to other internal Bupa teams, creating a highly engaging platform for both customers and healthcare professionals.
"Working with Lightning Ventures was a turning point for our international strategy. By integrating their proprietary design model and training our teams directly, we managed to ship our telehealth product 10x faster than we ever thought possible. It wasn't just about speed, though; they helped us build a high-performance product culture and a Center of Excellence that now serves as the blueprint for our entire organization."
Chief Product Officer, Bupa
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