The challenge
Worknook helps organisations carry out health and safety inspections in people's homes. In-home inspections matter for workers, residents and the organisations responsible for both. A missed hazard can lead to injury, liability and lost trust.
The traditional process is slow. An inspector walks through the home with a long form, takes photos and makes a judgement call on everything they see. Back at the office, someone writes it up.
Worknook wanted to keep the rigour of a proper safety audit while removing the slow, repetitive parts, so inspectors could focus on the judgement calls that need a person.
Our approach
Make the forms dynamic
Fully dynamic inspection forms adapt to what the inspector finds, so each visit asks only the questions that matter for that property.
Let AI review the imagery
Every inspection photo is analysed by AI and classified as safe or unsafe. Inspectors get a consistent first assessment and focus on what the AI flags.
Automate the reporting
A reporting service turns completed inspections into finished reports without a separate write-up.
- BeforeInspections took too long AfterMake the forms dynamic
- BeforeJudgements varied AfterLet AI review the imagery
- BeforeReporting came after AfterAutomate the reporting
The results
Assessment time fell by 60%. Inspectors move through each property faster because the form adapts to them and the photos are reviewed automatically, and the report is ready when the inspection ends.
AI applies the same standard to every photo, which makes findings more consistent between inspectors and easier to defend. Hazards are flagged clearly, so nothing important depends on someone noticing it at the end of a long day.
We used AI for one specific, high-volume task where consistency and speed matter, and kept people in charge of the final call.
“Phase two has gone far more smoothly. [The Lightning product team] have really made this a much smoother and more efficient process. I think it's really exciting to see where it's at.”
“It's going to be so good to create a video to showcase this on our website. It's going to make a huge difference to this selling proposition.”
What this means for your business
If your business runs inspections, audits or field assessments, a large share of your team's time probably goes on forms, photos and write-ups. That's the kind of work AI and good product design can take off their plate.
We build inspection and compliance platforms with dynamic forms, AI image analysis and automated reporting, designed so your people stay in charge of the decisions that matter.
